Terms

These terms form a binding agreement between BioFRQ and the customer — the entity or individual using the API and/or the dashboard. By creating an account, accessing the API, or continuing to use the service after these terms are updated, you accept them.

If you are accepting on behalf of an organisation, you warrant that you have authority to bind that organisation, and any reference to "you" in these terms means that organisation.

Where there is a separately signed master services agreement, order form, or data processing agreement between you and BioFRQ, the terms of those documents control to the extent they conflict with these terms.

The "Service" consists of:

• the face recognition API at api.biofrq.com;
• the dashboard at dash.biofrq.com for account, billing, and usage management;
• the documentation surface at biofrq.com/docs.

The service is provided on a target availability of 99.9% monthly uptime, excluding scheduled maintenance announced at least 48 hours in advance and events outside our reasonable control. Service-level credits are available on the Scale and Enterprise tiers per the order form.

We may modify the service from time to time. Material changes (e.g. deprecation of an action, breaking change to a response shape) are announced at least 90 days in advance via the dashboard and email.

You must create an account to use the API. You are responsible for:

• keeping your credentials (passwords, API keys, 2FA secrets) secret;
• all activity that occurs under your account;
• promptly notifying us at security@biofrq.com if you suspect a credential compromise;
• ensuring that everyone you grant access to your account complies with these terms and our Acceptable Use Policy.

Multiple users may share an account, with per-user permissions managed in the dashboard. One legal entity per account. Resale or sublicensing of the service to third parties requires our prior written consent (typically granted to bona-fide platform partners under a separate agreement).

The current price list is published at biofrq.com/pricing. Usage is metered in micro-credits per action; the per-action rates are listed in the dashboard and in the docs.

• Growth and Scale tiers are invoiced monthly in arrears.
• Enterprise tiers are invoiced per order form terms.
• Prepaid usage credits do not expire for 12 months from purchase and are non-refundable except as required by law.
• All prices exclude VAT, GST, sales tax, and other applicable taxes, which are added per jurisdiction.
• Late payments incur interest at 1.5% per month (or the maximum allowed by law, if lower). Accounts more than 30 days in arrears may be suspended after written notice.
• On annual prepay plans, early termination by the customer does not entitle a refund of the unused portion unless we are terminating for our own breach.

You retain all rights to the images you submit to the API and to the responses returned to you. You grant BioFRQ a limited, non-exclusive, worldwide licence to process inputs and outputs strictly for the purpose of delivering the service to you.

We do not train models on your inputs.Improvements to BioFRQ's models are trained on independently licensed or self-collected datasets — never on data you submit through the API.

You warrant, for each image and each subject you process:

• you have a documented lawful basis (consent, contract, legitimate interest with a balancing test, statutory authorisation);
• you have provided the notice required by applicable law in every jurisdiction where the subject resides;
• you do not process minors without verifiable parental consent (or equivalent statutory authority);
• you comply with our Acceptable Use Policy at biofrq.com/acceptable-use.

We warrant that the service will, in all material respects, conform to the documentation when used in accordance with these terms. Your remedy for a breach of this warranty is for us to repair the non-conformance or, if we cannot do so within a reasonable time, to terminate the affected portion of the service and refund pre-paid fees for unused time.

To the maximum extent permitted by law, everything else is disclaimed. Face recognition is a probabilistic technology — accuracy is benchmarked and published, but no specific match, rejection, or attribute estimate is guaranteed to be correct for any given image or subject. You are responsible for the decisions you make on the basis of API outputs, and for the design of any human-review process you apply on top of them.

We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and quiet enjoyment, except where such disclaimer is not permitted by applicable law.

To the maximum extent permitted by law, our aggregate liability to you under or in connection with these terms is capped at the greater of (a) the fees you paid us in the 12 months preceding the event giving rise to the claim, or (b) USD 50,000.

We are not liable for indirect, consequential, special, incidental, punitive, or exemplary damages, lost profits, lost revenue, loss of goodwill, or loss of data (subject to the limits applicable law places on such exclusions).

The cap and exclusions above do not apply to: (i) fraud or wilful misconduct, (ii) gross negligence, (iii) intellectual-property indemnity obligations under these terms, or (iv) liability that cannot be limited under applicable law.

You will indemnify and defend BioFRQ against third-party claims arising from your use of the service in violation of these terms, our Acceptable Use Policy, or applicable law.

Either party may terminate these terms for material breach by the other if the breach is not cured within 30 days of written notice. We may suspend or terminate immediately, without notice, where continuing to provide the service would expose us, our other customers, or third parties to legal risk (typical examples: confirmed Acceptable Use violations, sustained non-payment, credible security threats).

On termination, for any reason:

• account access is revoked within 24 hours;
• biometric vectors associated with your account are deleted immediately;
• other account data is deleted within 30 days (subject to statutory retention windows for billing records);
• the clauses on fees owed, intellectual property, limitation of liability, indemnities, governing law, and dispute resolution survive termination.

These terms are governed by the laws of Singapore, without regard to its conflict-of-laws rules. The Singapore courts have exclusive jurisdiction over any dispute arising out of or in connection with these terms, except where mandatory consumer-protection law in your jurisdiction grants you a non-waivable right to litigate elsewhere.

Neither party is liable for delay or failure to perform caused by events outside its reasonable control (force majeure), provided that the affected party promptly notifies the other and uses reasonable efforts to resume performance.